The following privacy policy tells you what to expect us to do with your personal information.
We are registered as a data controller with the Information Commissioner’s Office (ICO) under the number: ZB756957
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Addresses
Information contained in documents provided by clients for translation or consultation services
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
We collect or use the following personal information for research or archiving purposes:
Names and contact details
Addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Purchase or service history
Correspondence
Information contained in documents provided by clients for translation or consultation services
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Client's interest - in order to provide translation and consultation services we need to collect, use and process information contained in the documents or materials provided by the client for such services.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Directly from you
Legal bodies or professionals (such as courts or solicitors)
Publicly available sources
Suppliers and service providers
Third parties: eg. other service providers with whom we cooperate providing our services as sub-contractors
We store personal information for the maximum period of 2 years.
Consultants, translators, solicitors, accountants, payment processors, IT engineers
This data processor does the following activities for us: Data processors provide services to us, including but not limited to: company accounts, maintenance and updates of IT systems and websites, etc.
Suppliers and service providers
Third parties: sub-contractors providing services to us, e.g. translators.
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: EU and Switzerland based cloud storage providers
Category of recipient: Cloud storage provider
Country the personal information is sent to: EU, Switzerland
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
24 September 2024
KONTAKT
Tel: +44 7535-202-404
Email: abc@BiuroTlumacza.co.uk
© BiuroTlumacza.co.uk 2022